Privacy Policy

1. About this Privacy Policy

GreenPack Eco Solutions respects your privacy. This policy explains how information provided through greenpackecosolutions.com is collected, used, stored and protected.

2. Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address and telephone number.
• Order and service-request information.
• Product quantities, sizes, specifications and preferred dates.
• Logos, artwork and other files you voluntarily upload for an order.
• Order status and communication records.
• Payment status, transaction reference and related payment information received from our payment provider.
• Basic technical information needed for website security and operation.

3. How We Use Your Information

We may use your information to:

• Prepare quotations and process your orders.
• Verify payments and update order status.
• Produce customised products according to your instructions.
• Send order, payment, production and delivery notifications.
• Respond to customer enquiries and provide support.
• Maintain business, transaction and security records.
• Protect the website from fraud, misuse or unauthorised activity.
• Comply with applicable legal and regulatory obligations.

4. Payments

Online payments are processed through Paystack. GreenPack Eco Solutions does not store your full card details, Mobile Money PIN or other payment authentication credentials. We may receive and retain information such as payment status, transaction reference, amount and payment channel where necessary to verify and manage your order.

5. Uploaded Artwork and Files

Files uploaded through the website are used for preparing or producing the products and services you request. Please do not upload confidential, unlawful or third-party material unless you have the right and permission to use it.

6. Sharing of Information

We do not sell your personal information. We may share information only where reasonably necessary with service providers involved in payment processing, website hosting, email communication, fulfilment or delivery, or where disclosure is required by law.

7. Data Retention

We retain information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, protect the business and customers, and meet applicable legal requirements.

8. Data Security

We use reasonable technical and organisational safeguards to protect information against unauthorised access, loss, alteration or disclosure. No internet-based system can, however, be guaranteed to be completely secure.

9. Your Rights

Subject to applicable Ghanaian law, you may contact us to request access to, correction of, or appropriate action concerning personal information we hold about you.

10. Cookies and Sessions

The website may use essential cookies or session technologies required for secure operation, including administrator login and normal website functionality.

11. Changes to this Policy

We may update this Privacy Policy when our services, technology or legal requirements change. The latest version will be published on this page.

12. Contact Us

For privacy questions or requests, contact GreenPack Eco Solutions at greenpackecosolutions@gmail.com or through the contact information displayed on our website.